Housing Options

Make sure you have an email address on your HomeChoice account 

This autumn, we’re making some changes to the digital systems we use for HomeChoice Bristol. We’ll soon be switching to a new system that will help us and our housing partners provide a better service.  

For the new HomeChoice system, you must have a valid email address to access your account. 

If you do not have an email address, you should set one up now.  The five most commonly used e-mail providers are Gmail, Outlook, Yahoo Mail, Apple Mail and ProtonMail. 

You must add your email address to your HomeChoice account www.homechoicebristol.co.uk/HouseholdLogin 

If you are struggling to set up an email address or add one to your account, you should: 

• speak to friends or family for help 

• contact your support worker if you have one 

• call the council on 0117 922 2000 

• visit the Citizen Service Point at 100 Temple Street, BS1 6AG. 

You will need to set a new password after you have entered your login reference and your memorable date. The login reference, memorable date and password will be needed everytime you login to your account.

When setting a new password you must use the email address that you provided on your application form and the password you choose must be between 6 and 10 characters long and have at least 2 lower case letters, 2 upper case letters and 2 numbers. Symbols and punctuation are not allowed.

The UK left the EU on 31st December 2020. From 1st January 2021 withdrawal agreements protect the rights of of EEA nationals and family members living in the UK before 31st December 2020. However, if you are an EU, EEA or swiss citizen you and your family should apply to the EU Settlement Scheme before 30th June 2021 in order to continue living in the UK after this date. You can apply for settlement at http://www.gov.uk/settled-status-eu-citizens-families

Please visit this link Pathway to a Sovereign Home. This is to improve someone's chances of being successfully offered a tenancy. 

Some of the information relates to Sovereign in particular, but it also covers some key information on getting tenancy ready that would be useful to anyone looking for housing. This includes information on budgeting and applying for benefits and gives some information on what Landlords will ask for when applying for a home. 

Sovereign have also formed a partnership with Yellow Brick Road, who provide support and training to young people looking for housing. We have space for ten young people (aged 18-35) on the programme – they’ll be guided through things like tenancy rights and responsibilities; employment and training; money management; and wellbeing.

Please check that your contact information is up to date.

If your e-mail address, or telephone number has changed, please log into your account and update this information.

You can do this by clicking on 'update contact information', which you will find on the right hand side of the screen when you log in.

Remember to click the 'submit' button when you have finished.